{"id":2035,"date":"2026-07-08T09:14:08","date_gmt":"2026-07-08T07:14:08","guid":{"rendered":"https:\/\/hm-industriebedarf.pl\/?page_id=2035"},"modified":"2026-07-08T09:15:07","modified_gmt":"2026-07-08T07:15:07","slug":"zwroty-i-reklamacje","status":"publish","type":"page","link":"https:\/\/hm-industriebedarf.pl\/?page_id=2035","title":{"rendered":"Zwroty i reklamacje"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2035\" class=\"elementor elementor-2035\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11d86be elementor-section-stretched elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"11d86be\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-custom\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8f4bfd7\" data-id=\"8f4bfd7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6bd1cf0 elementor-widget elementor-widget-heading\" data-id=\"6bd1cf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Zwroty i reklamacje<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-027cf46 elementor-hidden-mobile\" data-id=\"027cf46\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ffb13c elementor-section-stretched elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1ffb13c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-custom\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b875c8a\" data-id=\"b875c8a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3faed2b elementor-widget elementor-widget-text-editor\" data-id=\"3faed2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" data-sourcepos=\"3:1-3:45;23-67\">Prawo odst\u0105pienia od umowy (zwrot towaru)<\/h2><p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"5:1-5:253;69-321\">Je\u015bli s\u0105 Pa\u0144stwo konsumentem (lub osob\u0105 fizyczn\u0105 prowadz\u0105c\u0105 dzia\u0142alno\u015b\u0107 gospodarcz\u0105, dla kt\u00f3rej zakup nie ma charakteru zawodowego), przys\u0142uguje Pa\u0144stwu prawo odst\u0105pienia od umowy w terminie <strong>14 dni<\/strong> od dnia otrzymania towaru \u2014 bez podania przyczyny.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"7:1-7:83;323-405\"><strong>Koszty zwrotu towaru ponosimy my.<\/strong> Zwrot jest dla Pa\u0144stwa ca\u0142kowicie bezp\u0142atny.<\/p><h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" data-sourcepos=\"9:1-9:36;407-442\">Procedura zwrotu \u2014 krok po kroku<\/h2><p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"11:1-12:85;444-560\"><strong>Krok 1 \u2014 Zg\u0142oszenie zwrotu.<\/strong> W terminie 14 dni od otrzymania towaru prze\u015blij o\u015bwiadczenie o odst\u0105pieniu od umowy:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" data-sourcepos=\"13:1-14:115;561-806\"><li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"13:1-13:131;561-691\">e-mailem na adres: <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:kontakt@hm-industriebedarf.pl\">kontakt@hm-industriebedarf.pl<\/a> (wystarczy jednoznaczna wiadomo\u015b\u0107 lub wype\u0142niony formularz \u2014 wz\u00f3r poni\u017cej), lub<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"14:1-14:115;692-806\">pisemnie na adres: Harald M\u00fcller Industriebedarf e.Kfm., Gottlieb-Daimler-Stra\u00dfe 20, 14974 Ludwigsfelde, Niemcy.<\/li><\/ul><p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"16:1-16:74;808-881\">Do zachowania terminu wystarczy wys\u0142anie o\u015bwiadczenia przed jego up\u0142ywem.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"18:1-19:324;883-1257\"><strong>Krok 2 \u2014 Potwierdzenie i instrukcja odes\u0142ania.<\/strong> W ci\u0105gu [1\u20132 dni roboczych] otrzymasz od nas e-mail z potwierdzeniem przyj\u0119cia zg\u0142oszenia oraz <strong>przedp\u0142acon\u0105 etykiet\u0105 zwrotn\u0105<\/strong> [lub: informacj\u0105 o zam\u00f3wieniu kuriera na nasz koszt \u2014 do wyboru wariant logistyczny]. W przypadku towar\u00f3w wielkogabarytowych organizujemy odbi\u00f3r przez naszego przewo\u017anika w uzgodnionym terminie.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"21:1-22:162;1259-1458\"><strong>Krok 3 \u2014 Przygotowanie przesy\u0142ki.<\/strong> Zapakuj towar \u2014 w miar\u0119 mo\u017cliwo\u015bci w oryginalne opakowanie, wraz z kompletnym wyposa\u017ceniem i akcesoriami. Do\u0142\u0105cz numer zam\u00f3wienia lub kopi\u0119 potwierdzenia zakupu.<\/p><p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"24:1-25:91;1460-1581\"><strong>Krok 4 \u2014 Odes\u0142anie towaru.<\/strong> Ode\u015blij towar w terminie <strong>14 dni<\/strong> od dnia z\u0142o\u017cenia o\u015bwiadczenia o odst\u0105pieniu, na adres:<\/p><blockquote class=\"ml-2 border-l-4 border-[hsl(var(--border-300)\/0.1)] pl-4 text-text-300\" data-sourcepos=\"27:1-30:9;1583-1680\"><p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"27:3-30:9;1585-1680\">Harald M\u00fcller Industriebedarf e.Kfm. Gottlieb-Daimler-Stra\u00dfe 20 14974 Ludwigsfelde Niemcy<\/p><\/blockquote><p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"32:1-32:105;1682-1786\">(Przy u\u017cyciu naszej etykiety zwrotnej lub odbioru kurierskiego \u2014 bez \u017cadnych koszt\u00f3w po Twojej stronie.)<\/p><p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"34:1-35:380;1788-2197\"><strong>Krok 5 \u2014 Zwrot pieni\u0119dzy.<\/strong> Zwracamy wszystkie otrzymane od Ciebie p\u0142atno\u015bci niezw\u0142ocznie, nie p\u00f3\u017aniej ni\u017c w terminie <strong>14 dni<\/strong> od dnia otrzymania o\u015bwiadczenia o odst\u0105pieniu. Mo\u017cemy wstrzyma\u0107 si\u0119 ze zwrotem do chwili otrzymania towaru z powrotem lub dostarczenia dowodu jego odes\u0142ania. Zwrot nast\u0119puje t\u0105 sam\u0105 metod\u0105 p\u0142atno\u015bci, kt\u00f3rej u\u017cyto przy zakupie, chyba \u017ce wyra\u017anie zgodzisz si\u0119 na inne rozwi\u0105zanie.<\/p><h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" data-sourcepos=\"37:1-37:20;2199-2218\">Wa\u017cne informacje<\/h2><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" data-sourcepos=\"39:1-41:102;2220-2640\"><li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"39:1-39:180;2220-2399\">Odpowiadasz jedynie za zmniejszenie warto\u015bci towaru wynikaj\u0105ce z korzystania z niego w spos\u00f3b wykraczaj\u0105cy poza konieczny do stwierdzenia jego charakteru, cech i funkcjonowania.<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"40:1-40:139;2400-2538\">Prawo odst\u0105pienia nie przys\u0142uguje m.in. w przypadku towar\u00f3w wykonanych na indywidualne zam\u00f3wienie (art. 38 ustawy o prawach konsumenta).<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"41:1-41:102;2539-2640\">Prawo odst\u0105pienia nie przys\u0142uguje przedsi\u0119biorcom dokonuj\u0105cym zakupu o charakterze zawodowym (B2B).<\/li><\/ul><h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" data-sourcepos=\"43:1-43:40;2642-2681\">Wz\u00f3r formularza odst\u0105pienia od umowy<\/h2><p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"45:1-45:89;2683-2771\"><em>(formularz ten nale\u017cy wype\u0142ni\u0107 i odes\u0142a\u0107 tylko w przypadku ch\u0119ci odst\u0105pienia od umowy)<\/em><\/p><blockquote class=\"ml-2 border-l-4 border-[hsl(var(--border-300)\/0.1)] pl-4 text-text-300\" data-sourcepos=\"47:1-60:30;2773-3686\"><p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"47:3-47:147;2775-2919\"><strong>Adresat:<\/strong> Harald M\u00fcller Industriebedarf e.Kfm., Gottlieb-Daimler-Stra\u00dfe 20, 14974 Ludwigsfelde, Niemcy, e-mail: <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:kontakt@hm-industriebedarf.pl\">kontakt@hm-industriebedarf.pl<\/a><\/p><p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"49:3-49:160;2924-3081\">Ja\/My(*) niniejszym informuj\u0119\/informujemy(*) o moim\/naszym odst\u0105pieniu od umowy sprzeda\u017cy nast\u0119puj\u0105cych towar\u00f3w: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p><p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"51:3-55:95;3086-3469\">Numer zam\u00f3wienia: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230; Data zawarcia umowy(*)\/odbioru(*): &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230; Imi\u0119 i nazwisko konsumenta(-\u00f3w): &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230; Adres konsumenta(-\u00f3w): &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230; Numer rachunku bankowego do zwrotu (opcjonalnie): &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p><p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"57:3-58:51;3474-3654\">Podpis konsumenta(-\u00f3w) <em>(tylko je\u017celi formularz jest przesy\u0142any w wersji papierowej)<\/em>: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230; Data: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p><p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"60:3-60:30;3659-3686\">(*) Niepotrzebne skre\u015bli\u0107.<\/p><\/blockquote><h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" data-sourcepos=\"62:1-62:43;3688-3730\">Reklamacje (niezgodno\u015b\u0107 towaru z umow\u0105)<\/h2><ol class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-decimal flex flex-col gap-1 pl-8 mb-3\" data-sourcepos=\"64:1-68:135;3732-4328\"><li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"64:1-64:81;3732-3812\">Odpowiadamy za zgodno\u015b\u0107 towaru z umow\u0105 przez <strong>2 lata<\/strong> od jego dostarczenia.<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"65:1-65:100;3813-3912\">Reklamacj\u0119 mo\u017cna z\u0142o\u017cy\u0107 e-mailem (<a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:kontakt@hm-industriebedarf.pl\">kontakt@hm-industriebedarf.pl<\/a>) lub pisemnie na adres siedziby.<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"66:1-66:213;3913-4125\">W zg\u0142oszeniu podaj: numer zam\u00f3wienia, opis wady (mile widziane zdj\u0119cia), dat\u0119 stwierdzenia wady oraz \u017c\u0105danie (naprawa, wymiana, obni\u017cenie ceny lub \u2014 w przypadkach przewidzianych prawem \u2014 odst\u0105pienie od umowy).<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"67:1-67:68;4126-4193\">Odpowiemy na reklamacj\u0119 w terminie <strong>14 dni<\/strong> od jej otrzymania.<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"68:1-68:135;4194-4328\">Koszty dostarczenia reklamowanego towaru ponosimy my \u2014 po przyj\u0119ciu zg\u0142oszenia prze\u015blemy etykiet\u0119 zwrotn\u0105 lub zorganizujemy odbi\u00f3r.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Zwroty i reklamacje Prawo odst\u0105pienia od umowy (zwrot towaru) Je\u015bli s\u0105 Pa\u0144stwo konsumentem (lub osob\u0105 fizyczn\u0105 prowadz\u0105c\u0105 dzia\u0142alno\u015b\u0107 gospodarcz\u0105, dla kt\u00f3rej zakup nie ma charakteru&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2035","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Zwroty i reklamacje - hm-industriebedarf.pl<\/title>\n<meta name=\"robots\" content=\"index, follow, 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